The authors noted that taking ownership when things go wrong requires extraordinary:

• A. Humility and courage
• B. Patience
• C. Attention to detail
• D. Perseverance

Answer: (A)

Taking ownership when things go wrong hinges on humility and courage. Humility is the willingness to acknowledge your role in the outcome, admit mistakes, and be open to feedback and help. Courage is the strength to speak up, report what happened, accept accountability, and take concrete steps to fix the problem, even when it’s uncomfortable or carries consequences. While patience, attention to detail, and perseverance are valuable in care work, they don’t directly capture the bold, honest stance required to own a mistake and drive corrective action as clearly as humility paired with courage. For example, after a lapse in care, owning it means acknowledging it, informing the team, apologizing if appropriate, and implementing changes to prevent recurrence.