During planning and briefing, what practice helps ensure understanding and engagement?

• A. Build in time for discussion and questions
• B. Limit discussion to 5 minutes
• C. Exclude frontline feedback
• D. Focus only on the presentation slides

Answer: (A)

Two-way communication during planning and briefing is essential. Building in time for discussion and questions ensures everyone clearly hears the plan, can ask for clarification, and voice concerns. This helps the team align on goals, roles, and next steps, and it gives frontline staff a chance to share practical insights and potential barriers, boosting engagement and reducing misunderstandings.

Limiting discussion to a short time cuts off opportunities for questions and clarification, leaving gaps in understanding. Excluding frontline feedback removes valuable practical perspectives that can prevent issues from arising. Focusing only on slides emphasizes presentation over interaction, which can lead to passive reception rather than active participation.

So, making space for discussion and questions best supports understanding and engagement.