According to the authors, a high-performance team relies on which of the following collective behaviors?

• A. Working together toward a focused goal
• B. Individual star performers
• C. Heavy reliance on systems without people
• D. Frequent restructuring of the team

Answer: (A)

A high-performance team succeeds when the group works together toward a common, focused goal. When everyone aligns on the objective and coordinates their actions, communication stays clear, roles are understood, and accountability is shared. This collective approach enables the team to respond quickly to residents’ needs, solve problems efficiently, and maintain consistent, high-quality care in a long-term care setting.

Relying on a few star performers can leave critical gaps in collaboration and knowledge sharing, so outcomes depend less on individual heroics and more on how well the team functions as a unit. Placing heavy emphasis on systems without people misses the essential judgment, creativity, and adaptability frontline staff provide. Frequent restructuring disrupts trust, continuity of care, and the momentum needed to sustain high performance.

In practice, a team that consistently moves toward a common goal—across disciplines, with open communication and mutual support—delivers the best resident outcomes and maintains steady, high-level performance.